Frequently asked
Everything you might want to know before you buy.
And if your question isn’t here, tap the Help button bottom-right — search the FAQ or reach us on WhatsApp.
About OIO Global
What is OIO Global?+
OIO Global is a premium digital-product platform building calm, beautifully made guides for the most important roles in life. We launched with parenting and are expanding into other verticals.
Who is OIO for?+
Adults navigating something quietly hard — raising kids, starting a career, managing money, holding together long-distance relationships. If you've ever wished someone had written you a calm, plain-English handbook, that's us.
Are your products written by experts?+
Yes. Each guide is researched and reviewed by practitioners in the relevant field — sleep consultants, child development specialists, and educators — then written in plain English by our editorial team.
Buying & downloads
How do I receive my product?+
After payment, your download link is emailed instantly. You'll also be able to re-download from your account at any time. Everything is delivered as PDFs, audio, or printable files.
What payment methods do you accept?+
Most major cards, Apple Pay, Google Pay, and PayPal — depending on your country. Prices are shown in USD; your card processes the local conversion.
Can I print the guides?+
Yes. All guides are designed for both screen and print — especially the visual cards, sleep tracker, and media plan templates.
Do I need an account to buy?+
No. You can check out with just an email address. We'll send the file to that address.
Refunds & updates
Can I get a refund?+
Yes — within 30 days of purchase, for any reason. Just reply to your purchase email or message us on WhatsApp.
Do I get updates if you improve a guide?+
Always. Updates are free for life. We email you whenever a guide you own gets a meaningful revision.
What if I move countries or change email?+
Email us and we'll move your access to your new address — no hassle.
Working globally
Are your products written for one country?+
No. Everything is written in plain, global English and avoids culturally specific assumptions. We mention examples from multiple regions and never tell you the 'right' way to parent — just the structure that works.
Are translations available?+
English-only today. Spanish and French versions are in production for the parenting collection. Sign up via the contact page to be told when they're ready.
Can I share my purchase with my partner?+
Yes — one purchase covers your household. We trust you.
Still wondering?
We’re a quick message away.
WhatsApp is fastest. Email also works — we read every one.