Frequently asked

Everything you might want to know before you buy.

And if your question isn’t here, tap the Help button bottom-right — search the FAQ or reach us on WhatsApp.

About OIO Global

What is OIO Global?+

OIO Global is a premium digital-product platform building calm, beautifully made guides for the most important roles in life. We launched with parenting and are expanding into other verticals.

Who is OIO for?+

Adults navigating something quietly hard — raising kids, starting a career, managing money, holding together long-distance relationships. If you've ever wished someone had written you a calm, plain-English handbook, that's us.

Are your products written by experts?+

Yes. Each guide is researched and reviewed by practitioners in the relevant field — sleep consultants, child development specialists, and educators — then written in plain English by our editorial team.

Buying & downloads

How do I receive my product?+

After payment, your download link is emailed instantly. You'll also be able to re-download from your account at any time. Everything is delivered as PDFs, audio, or printable files.

What payment methods do you accept?+

Most major cards, Apple Pay, Google Pay, and PayPal — depending on your country. Prices are shown in USD; your card processes the local conversion.

Can I print the guides?+

Yes. All guides are designed for both screen and print — especially the visual cards, sleep tracker, and media plan templates.

Do I need an account to buy?+

No. You can check out with just an email address. We'll send the file to that address.

Refunds & updates

Can I get a refund?+

Yes — within 30 days of purchase, for any reason. Just reply to your purchase email or message us on WhatsApp.

Do I get updates if you improve a guide?+

Always. Updates are free for life. We email you whenever a guide you own gets a meaningful revision.

What if I move countries or change email?+

Email us and we'll move your access to your new address — no hassle.

Working globally

Are your products written for one country?+

No. Everything is written in plain, global English and avoids culturally specific assumptions. We mention examples from multiple regions and never tell you the 'right' way to parent — just the structure that works.

Are translations available?+

English-only today. Spanish and French versions are in production for the parenting collection. Sign up via the contact page to be told when they're ready.

Can I share my purchase with my partner?+

Yes — one purchase covers your household. We trust you.

Still wondering?

We’re a quick message away.

WhatsApp is fastest. Email also works — we read every one.